Chick-fil-A says it will never bring back one favorite menu item (2024)

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What can Chick-fil-A employees not say? ›

The Real Reason Chick-fil-A Employees Won't Say "You're Welcome" The "my pleasure" policy is an important, though unofficial, part of the chicken giant's company culture. Meghan Overdeep has more than a decade of writing and editing experience for top publications.

But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand culture: Employees replying to customers who thank them by saying "my pleasure," instead of "you're welcome" or "no problem."Although it's a small gesture, the polite response fits into Chick-fil- ...

That is certainly the case with the announcement that Chick-fil-A will no longer sell its side salad as of April 3. A side salad from a fast food joint? I know what you're thinking. But fans are up in arms over the decision.

The law of Chick-fil-A: If we want to get bigger, we must be better. If we improve on what we do, focus on our strengths and practice what we are already very good at doing, we won't be able to keep people away. Our best customers often become our best marketers.

A Chick-fil-A team member performs guest service and food preparation duties. Guest service job duties include greeting customers, taking customer orders, and completing transactions on the cash register. Food preparation duties consist of cooking food and assembling sandwiches.

Hair must be a natural hair color and not distracting. Facial hair other than a neatly trimmed mustache is not allowed. Chewing gum is prohibited at all times. There are no visible tattoos permitted in customer service areas, or within sight of customers.

Nose ring-Nose piercings are acceptable only on one side, solid stud only, no jewels or hoops allowed. Septum piercings are not allowed. Rings: limited to a plain band without gemstones (such as a wedding band).

“Hairstyles must be neat and professional in appearance. Unnatural hair colors or eccentric styles (e.g., Mohawks, shaven designs, etc.) are not permitted.”

Over the years, “my pleasure” has become much more than a phrase – it embodies Chick-fil-A's commitment of creating remarkable experiences, one interaction at a time.

Out of 2770 Chick-fil-A employee reviews, 75% were positive.

Why did Chick-fil-A stop selling coleslaw? ›

"But as our sales volumes grew, it just wasn't feasible to keep adding to the menu without taking anything away." Chick-fil-A cut cole slaw from the menu in January to make room for a new "superfood" side of kale and broccolini in a maple vinaigrette dressing.

The fast-food chain is reversing course and keeping the salad on its menu, the restaurant chain said on Friday. In March, Chick-fil-A said that it planned to stop serving the side salad in an effort to streamline its menu.

We removed and consolidated select menu offerings so we can continue to serve quality food as efficiently as possible, and to make room for new future menu items. If you usually order a bagel for breakfast, we recommend trying our English muffin or buttermilk biscuit as a replacement option.

Cathy, a devout Southern Baptist who has attributed his chicken empire success in part to his Christian faith, believed using the phrase would surprise customers and stand out in the fast food industry. He once called it a “head-turner,” according to the company.

Answer. "My pleasure" is an idiomatic response to “Thank you.” It is similar to "You're welcome," but more polite and more emphatic. Use it in formal conversation when someone thanks you for doing a favor, and you want to respond in a way that tells them that you were very happy to help and that you enjoyed it.

The origins of the pleasantry began in 2001, at the company's annual seminar for franchise owners, according to Steve Robinson, Chick-fil-A's former longtime marketing chief, in his book "Covert Cows and Chick-fil-A." Chick-fil-A founder Truett Cathy told the group a story about visiting a Ritz-Carlton.

It's a true practice as well, with one of Chick-fil-A's employees confirming that it is unofficially part of the company's policy. In a Reddit post, they wrote, “It's a courtesy thing. 'You're welcome' seems too indifferent and we're told to use elevated language.”